Privacy Policy

1. Information we collect

When you use Staycio, we collect information you provide directly and information generated by your use of the service:

• Account information — name, email address, and phone number when you create an account or submit a tour request.
• Search activity — searches, filters, favorites, saved searches, and buildings you view, used to power alerts and recommendations.
• Conversations — messages you exchange with our AI assistants (chat, voice, and video avatar), used to answer your questions and, with your consent, to connect you with a leasing team.
• Usage data — pages visited, device and browser type, approximate location derived from IP address, and reports of errors your browser runs into on our pages (the page, browser and error, without what you typed), used for analytics, security and fixing problems.

2. How we use your information

• Provide and improve apartment search and discovery.
• Send tour confirmations, saved-search alerts, and service emails you request. Marketing email is opt-in and every message includes an unsubscribe link.
• Route your inquiries to licensed agents, building partners, or certified tour guides when you request a showing.
• Detect abuse and keep the platform secure.

3. How we share information

We do not sell your personal information. We share it only with:

• Buildings, brokerages, agents, and certified tour guides — when you request a tour or ask to be contacted about a specific property.
• Service providers that operate our platform — hosting, database and authentication, email delivery, mapping, and AI processing — bound by their own confidentiality obligations.
• Authorities, when required by law or to protect the safety of our users.

4. AI features

Conversations with our AI assistants are processed by third-party AI providers to generate responses. Do not share sensitive personal information (such as government IDs or financial account numbers) in chat or voice conversations.

5. Data retention & your choices

• You can update or delete your profile information from your account page at any time.
• You can unsubscribe from alerts in the email footer or from your account settings.
• To request deletion of your account and associated data, contact us at the address below.

6. Security

We use industry-standard safeguards, including encrypted connections, role-based access controls, and row-level database security. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Children

Staycio is not directed to individuals under 18, and we do not knowingly collect information from them.

8. Changes & contact

We may update this policy from time to time; material changes will be reflected by the date above. Questions or requests: hello@staycio.com.